Please ALWAYS use the Store's Email Tab on the left. You MUST include the EXACT text “MY ORDER #” and "YOUR ORDER NUMBER" in the subject field or your email may be filtered as SPAM and YOU WILL NOT RECEIVE A REPLY. See Example: MY ORDER #12345 If you have properly emailed about a problem or concern and you have NOT RECEIVED A REPLY from a store rep within 72 hours, Please email the details to HELP@THEJACKRUSSELLSTORE.COM with the EXACT text "HELP ORDER #..." in the subject field. See Example: HELP ORDER #12345 *IMPORTANT: Please WATCH the subject lines for incoming emails from various store departments so that you do not miss a backorder notice or miss a reply to your email by deleting them or allowing them to be filtered as SPAM. Thanks :-) |
| WATCH THE SITE & YOUR EMAIL FOR BIG SALES!!! Always refer to the Store Policy Page for important details on Shipping, Order Status, Payment Options and other information. Acceptable methods of payment: Credit Card, Check, Money Order and Certified Bank Funds. RSG, Inc. ~ P. O. Box 1008 ~ Bel Air, MD 21014 Copyright 1990-2008. All Rights Reserved. |